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Frontline Manager
Leadership Development Program

This program will bring together Frontline Managers from a variety of Town & Country Markets departments and stores. The classes will provide a structured learning environment to draw upon the experience of the participants who will help each other understand and implement best practices of leadership and avoid pitfalls as they lead their in-store teams. The program will add to their skillsets with resources like The New One-Minute Manager. Participants will also gain a deeper understanding of how their work fits into the operations of their store and how Town & Country Markets fit into the overall structure of the retail grocery industry in our region. Finally, participants will design and implement a capstone project to put into practice what they learn.

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Please complete this informational application.

Gathering data will help us design the program to serve you better.


  • Skills and Qualities of Effective Leadership in the retail grocery setting

  • Team Dynamics

  • The New One-Minute Manager

  • Training and Coaching New Team Members

  • Promoting Ownership Over Attendance

  • Conflict Resolution

  • Excellence in Communication: active listening, body language, assertiveness, delegation, accountability

  • Time Management

  • Self-care in a fast-paced work environment

  • Overviews of the Washington state grocery industry, UFCW 3000 and its labor-management partnerships, and store operations.

Capstone Project

Participants will design and implement a project with specific objectives for their in-store team(s). Participants will receive direction about how to design their capstone projects in class.

Examples of capstone projects include:

  • Participants improving their own time management skills

  • Improving attendance within participant's team

  • Coaching team members on key skills like customer service

  • and more!

Coaching sessions will support participants as they work to implement their capstone project.

Where is the program?

Edmonds Community College

20000 68th Ave. W.

Lynnwood, WA 98036

Mountlake Terrace Hall - Room 224

Campus Map


Class #1
Thursday, Oct. 6, 2022
8:30am - 4pm

Class #2
Thursday, Oct. 13, 2022
8:30am - 4pm

30-60 MIN
(virtual, online, phone)

Coaching Session #1
Week of Oct. 24, 2022

30-60 MIN
(virtual, online, phone)

Coaching Session #2
Week of Nov. 7, 2022

Online Wrap-Up Session
Week of Dec. 1, 2022
LDP Schedule
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